Chat & WhatsApp - AI Shopping Assistant: NovAI
Turn visitors into customers with a virtual assistant that recommends, answers, and guides sales in real-time on your e-commerce site.
Traditional Customer Care
When the volume of requests exceeds human capacity, the shopping experience rapidly degrades, turning potential sales into negative reviews.
➤ Cart Abandonment Due to Waiting: A customer who doesn't receive an immediate answer about a size or shipping within a few seconds will abandon the site and buy from a competitor.
➤ Team Burnout and Human Error: Managing hundreds of repetitive chats leads to hasty responses, data errors, and a loss of professionalism.
➤ "Black Holes" of Off-Hours: Most online shopping happens in the evenings and on weekends; without AI, you leave your customers alone precisely when they are most likely to spend.
➤ Inability to Scale During Peaks: During sales or Black Friday, a human team collapses under the weight of tickets, creating bottlenecks that block shipments and disrupt logistics.
➤ The Language Barrier that Kills International Sales: Losing international customers because your team doesn't speak all languages fluently.
AI Agent
Don't just respond to your customers, guide their every step towards a purchase: our specialized AI Agent transforms customer care from a cost center into an intelligent sales engine, active 24/7 in every global market.
➤ 24/7 Instant Resolution: Autonomously manages and resolves over 85% of common requests (order status, returns, sizes) with no waiting times, even at night and on weekends.
➤ Native Multilingual Support: Communicates fluently in all languages, breaking down entry barriers for your international customers and unifying the brand's tone of voice globally.
➤ Direct Database Access: Integrates with your e-commerce to provide precise real-time answers on stock levels, color variations, and technical garment specifications.
➤ Unlimited Scalability: Manages thousands of conversations simultaneously during seasonal peaks (Sales, Black Friday) without ever degrading service quality.
➤ Personal Shopping & Upselling: Does not just respond, but analyzes user behavior to suggest related products and complete outfits, increasing average cart value.
Results Achieved
75% reduction in response times
Drastically reduce the initial wait time for customers, from hours (or days) to an instant response
+80% ticket resolution
AI autonomously resolves most inquiries regarding returns, shipments, and sizes, allowing your human team to focus only on high-value-added cases.
+25% Conversion Rate
Thanks to proactive support during the product selection phase and targeted style suggestions, the AI Agent transforms undecided visitors into confident buyers.
Are you a brand struggling to manage your customer tickets?
Request further info to solve all your problems.