HEADQUARTER

2000sqm of logistics

300m² of office space

Meeting Room

120sqm photo studio with 3 sets

Headquarter

We give space to your project

These spaces enable us to carry out each project and implement communication strategies effectively. We guarantee an active presence of the various teams dedicated to our development areas:

Logistics, Shipping, Sales, IT & Web Development, Image, Marketing and Administration.

This integrated organisation allows us to respond promptly to the requests of each project, ensuring coordinated management and consistent quality at every stage of the process.

Not just workstations, but spaces designed to promote sharing, analysis and collaboration.

LOGISTICS

Fashion Logistics

With 1,500 square metres of logistics dedicated to the fashion industry, we manage the entire supply chain: from supply to distribution to the points of sale, through to shipping and online returns, with maximum attention to the preservation of goods. Our spaces are specially equipped with shelves and hanging racks to guarantee optimal storage of garments, whether laid out or hung up, keeping the quality of the product intact and ensuring that it arrives perfect in the hands of the customer.

CUSTOMER CARE

Pro-Active Support

Our customer support team is active 7 days a week, offering multilingual support on all sales platforms. We provide support through various contact channels, including phone, chat, social, email and WhatsApp, to respond promptly to customers’ needs. All our staff are highly qualified and thoroughly familiar with the pre- and post-sales specifications of each marketplace we operate on, ensuring timely and targeted service on each channel.

SHIPPING

+500 shipments per day

Our shipping operations are designed to optimise order handling times. Within the warehouse, we have organised the loading flows according to hourly priorities for dispatch and the location of the items, allowing for faster picking, packaging and packing according to the type of goods. This careful division allows for improved operational efficiency, reducing delivery times and ensuring optimised order handling.

RETURNS

Quick and easy returns

Thanks to our advanced IT technology, we monitor every aspect of inventory accurately in real time. We handle all returns for returns and returns, thoroughly inspecting products to proceed with refunds or exchanges, thus ensuring a smooth shopping experience. In addition to our Italian headquarters, we have a network of logistics partners throughout Europe that allows us to manage last-mile distribution, meeting marketplace requirements and ensuring fast and reliable deliveries to end customers.

EUROPEAN LOGISTICS NETWORK

The logistics network allows us to manage shipments through major European hubs, enabling the end customer to receive their order in just 2-4 working days. We offer a local return service with immediate refunds for wait-free handling and, thanks to our multilingual customer care, we support international customers via e-mail, chat and telephone, ensuring complete and timely assistance at every stage of the purchase.

  • Italy
  • UK
  • France
  • Germany
  • Spain
  • Switzerland